Natural Enzymes

Return Policy

Customers may return certain products to Natural Enzymes for a refund (less shipping costs of $15.00 and 20% restocking charge of $40.00); All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment Any items without this number will not be credited or refunded.

Customers must pack items being returned complete, with any other materials as they were delivered to them. Regardless of condition after arrival, products must be packaged appropriately so that physical damage will not occur during return shipping.

To qualify for a refund the product must be received by Natural Enzymes within 30 days from the date the customer originally received the product, and it must be returned to Seller in good condition. Any chargeback will be considered a debt owed to Natural Enzymes and customer agrees to pay an eighty-five-dollar chargeback fee.

Customer agrees that all orders placed carry our no cancellation policy regardless of any problems customer may have receiving merchandise. Customer agrees that once an order is placed all sales will be considered final.

Customer agrees that Natural Enzymes will ship to the address given to by customer. If the customer claims that they did not receive the order placed, then It is agreed that Natural Enzymes shall be allowed and reserves the right to have up to 45 days from the date of shipment to investigate customers claim with the shipping company.

During this time, Natural Enzymes will either validate customer’s claims or replace items that were not received or invalidate the claim in which case replacement items will not be shipped to customer.

Due to fraud protection, customer agrees that delivery confirmations will not be based on customer’s signature but on confirmation that order has been shipped to the address given to Natural Enzymes by customer when order was placed.

Any shipment that is refused by customer after ordering shall be fully liable to pay for all merchandise ordered and any other amount appearing on order invoice including shipping. For all outstanding balances customer agrees to pay and be responsible to pay all legal fees, late fees, and collection fees.

If an order that was placed by phone is returned, all discounts that are initially applied when order is placed by customer such as free shipping, reduced pricing on multiple orders or singular items must be added to the restocking fee.

The restocking fee will be calculated based not on the reduced price but on the regular retail price of each item, On any returns customer will be liable for shipping charges both from Natural Enzymes to customer and from customer to Natural Enzymes. If an order is placed and our return policy is not followed then credit will not be given.

No exceptions. If a customer refuses shipment after order is placed and the shipment is received back by Natural Enzymes, then the return will be considered “not authorized”, then no credit will be issued. Any return that does not have a valid RMA number (to be determined by Natural Enzymes) written on the package shall not receive credit and shall be liable for the full charges that apply.

Customer shall be responsible to pay for any shipping charges if they want that product to be returned to them. Natural Enzymes shall not be required to store such unauthorized returns and shall not be liable for any such returns.

Sincerely, Natural Enzymes